Amerant Bank Arena Rules

Amerant Bank Arena is a premier entertainment venue, home to the Florida Panthers NHL team and host to concerts, shows, and events. To ensure a safe, enjoyable experience for all, the arena enforces strict rules and policies. This in-depth guide covers key areas, drawing from official venue guidelines. Always check the arena’s website or event-specific details for updates, as policies can vary. Adhering to these rules helps avoid disruptions, ejections, or denied entry. Let’s dive into the specifics.

Accessibility

Amerant Bank Arena prioritizes inclusivity, fully complying with the Americans with Disabilities Act (ADA). Accessible seating is available for purchase through SeatGeek.com or by calling (954) 835-SHOW (7469), with options on multiple levels. Elevators outside sections 104, 131, 304, and 331 provide priority access for disabled guests, while additional ones serve Suite and Club levels. Restrooms feature baby changing stations, and hearing assistance devices are offered free at the Guest Services desk in the North Entrance Lobby – simply provide ID to borrow one. For Florida Panthers games, guests can tune into FM broadcasts with personal headsets.

A dedicated sensory room on the 300 Level, sponsored by ABA Centers of Florida, offers a calm space with self-soothing tools for those who might feel overwhelmed. Complimentary sensory bags, including noise-canceling headphones and fidget items, are available on a first-come, first-served basis at Guest Services. Nursing mothers have access to the Spectra Baby Lactation Lounge in section 310, family restrooms in sections 109 and 127, or First Aid stations. Wheelchair escorts and other accommodations can be arranged at Guest Services. First Aid is located outside sections 119 and 320. These features underscore the arena’s commitment to making events accessible, reducing barriers for attendees with disabilities or sensory sensitivities.

Animals & Service Dogs

Pets and animals are generally prohibited to maintain hygiene and safety, but trained service animals and those in training are welcome. They must remain on a leash or harness unless the handler’s disability prevents this. Service animals cannot occupy extra seats without a purchased ticket and must stay in the owner’s seating area, not aisles, to avoid obstructing pathways. If an animal poses a safety threat or isn’t housebroken, staff may request its removal. Emotional support animals are permitted with proper identification and must follow the same guidelines. This policy balances accessibility needs with the well-being of all guests, preventing disruptions from untrained animals. If bringing a service animal, inform Guest Services upon arrival for any assistance, and ensure the animal is well-behaved to comply with venue standards.

Age Requirements

Age policies focus primarily on alcohol consumption and ticket requirements. Alcoholic beverages are only sold to those 21 and older, with valid ID mandatory – no exceptions. For most events, children under two don’t need a ticket if sitting on a parent’s or guardian’s lap, promoting family attendance without extra costs. However, for family-oriented or children’s shows, even infants may require tickets – always verify via the event page or Box Office. Guests two years and older must have their own ticket. These rules ensure age-appropriate access and prevent overcrowding in lap-sitting scenarios. Parents should plan accordingly, especially for high-demand events, to avoid surprises at entry.

Bag Policy

To enhance security and streamline entry, Amerant Bank Arena enforces a strict no-bag policy. No purses, backpacks, cinch bags, sling bags, or drawstring bags are allowed – only small clutches up to 4″x6″ are permitted. Medical bags and diaper bags are exceptions but subject to inspection and possible X-ray screening. All bags must be searched upon entry, and sealed or wrapped packages are banned; gifts should be unwrapped. Bag lockers are available outside the main entrance at the Publix Plaza stairs for storage. This policy, common in modern arenas, reduces risks from concealed items and speeds up lines. Tip: Travel light or use the lockers to avoid delays; non-compliant items won’t be checked at Guest Services.

Entry and Security

Entry procedures prioritize safety with thorough screenings. All guests pass through walk-through metal detectors, with possible wanding or pat-downs; accommodations exist for those with medical needs. Doors open about 60 minutes before Florida Panthers games and vary for other events – check the event page. No re-entry is allowed except in emergencies; contact staff if needed. The arena is monitored by video surveillance, and refusal of searches may result in denied entry. Parking lots open two hours prior, accepting only credit/debit cards (no cash). Rideshare drop-offs are at Gate 3, pickups at the northern end. Bicycle parking is free but at your own risk. Violations like intoxication or prohibited items lead to ejection without refund. These measures create a secure environment, minimizing risks in a high-traffic venue.

Food, Drink & Alcohol

Outside food and beverages are prohibited, except one sealed plastic water bottle per person (event-specific variations apply). For special dietary needs, seek pre-approval via email; items must be in clear ziplock bags, no glass or metal. Concessions offer diverse options, including gluten-free, vegetarian, and kosher items, though nut allergens are present – those with allergies should exercise caution. Alcohol sales require ID for those 21+; no passing drinks to minors, with violators facing ejection and possible legal action. Sales can be cut off at staff discretion. The Designated Driver Program at section 127 offers incentives like gift cards for non-drinkers. VIP areas provide all-inclusive food and drinks. This policy promotes responsible consumption and maintains order.

Payment Options

Amerant Bank Arena is entirely cashless, eliminating ATMs and cash transactions to speed up purchases and reduce contact. Accepted methods include American Express, Discover, MasterCard, Visa, and mobile payments like Apple Pay. Concessions support contactless pickup. For tickets and parking, credit/debit cards are required. This modern approach enhances efficiency but requires planning – bring cards or digital wallets to avoid issues.

Photography and Recording

Personal photography is allowed for Florida Panthers games with non-flash cameras, but professional equipment (detachable lenses over 6″, GoPros, selfie sticks) is banned. iPads and tablets are permitted for hockey but vary by event – email for specifics. No recording devices or audio equipment; violators face confiscation or deletion. Policies prevent interference with performers’ rights and guest experiences. Always respect others by not blocking views.

Prohibited Items

A wide array of items is banned for safety: weapons, explosives, laser pointers, noisemakers (except cowbells for hockey), umbrellas (unless small), laptops, wrapped gifts, and more. Full lists are on the security page; items may be confiscated without return. Event variations apply – call ahead. This exhaustive policy safeguards against hazards in crowded settings.

Smoking Policy

The arena is completely smoke-free, indoors and outdoors, including tobacco, vapes, e-cigarettes, and similar devices. No designated smoking areas exist, enforcing a healthy environment for all. Violators risk ejection. This aligns with public health standards, protecting non-smokers from secondhand exposure. In summary, these policies foster a welcoming, secure atmosphere. For questions, contact Guest Services.